Customer Service

Downloading & Delivery
Upon completing your purchase, check the inbox of the email address you entered to find a receipt and confirmation.
You can then sign in to your Account Dashboard at Rhythm Line in order to find a clickable link to your downloadable purchase.
You may click this link up to 5 times in order to download a copy of your PDF purchase. The link will remain live until the completion of your fifth download.
Privacy & Security
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
•To personalize your experience
(your information helps us to better respond to your individual needs)
•To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
•To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
•To process transactions
(your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
•To send periodic emails
Note: If at any time you would like to unsubscribe from receiving future emails, feel free to email us at answers@rhythmline.org and you will be removed from our mailing list.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
We do not use cookies.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties (Google, Paypal) who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.rhythmline.org.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on May 30, 2010
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.rhythmline.org
86 Cervantes Boulevard
San Francisco, CA 94123
answers@rhythmline.org
Privacy Policy Created by Free Privacy Policy
Returns & Replacements
We are unable to accept returns for downloadable PDFs. Please note that downloadable PDFs also cannot be refunded.
Ordering
When you make a purchase or place an order in our store, you may need to submit personal information to us.
Payment, Pricing & Promotions
We accept .
Viewing Orders
Your order history is collected and stored in your account and can be viewed along with your account summary under "My Dashboard" as well as exclusively, under "My Orders."
Updating Account Information
You may create a password-protected Rhythm Line account at Checkout or in advance.
• On the Checkout page, click the "Checkout" button and you will be redirected to a Registration page. Complete the guidelines and checkout steps as follow.
• You can create an account in advance by clicking the "My Account" tab at the top of the page. On the next page, click the "Create An Account" button. You'll be prompted to provide your name and email address and to create a password.
Your email address and password provide access to your account. In order to protect the security of your account, we ask you to sign in each time you visit or make a purchase at RhythmLine.com. We may also ask you to sign in after brief periods of inactivity during your shopping or browsing session. This can happen if, for example, you have to leave your computer unexpectedly.
Feel free to visit and/or edit your account information at any time by clicking the "Log In" or "My Account" tab at the top of the page and clicking on the appropriate link to view/edit the desired information.